This endpoint allows you to upload supporting documentation files to dispute a chargeback case. Supported file types: image/jpeg, image/png, and application/pdf. Before uploading documentation, verify the case status with GET /v1/chargebacks/{id} to confirm that documentation_status=pending, since documentation can only be uploaded once per case. In case of success, the request will return a response with status 200.
POST
REQUIRED
REQUIRED
seller ID) and owner of the requested resource.REQUIRED
case_id of the chargeback case to upload the supporting documentation for.collector, used for files uploaded by the seller.uuid parameter in the GET /v1/chargebacks/documentation/{type}/{uuid} endpoint to download or render the file.400Request error.
missing_required_params
The case_id of the chargeback or the X-Caller-Id parameter is missing. Resend the request with the required information.
missing_files
No supporting files were sent in the request. Resend the request including the required files.
empty_file
The uploaded supporting file is empty. Resend the request with valid files.
documentation_already_submitted
The case already has supporting documentation submitted (documentation_status is not pending). Send a request to the retrieval endpoint (GET /v1/chargebacks/{id}) to check the file that was already submitted.
403Access denied.
invalid_user_for_operation
The caller does not have permission to access the requested resource (not the owner of the case or supporting file).
413Payload too large.
too_many_files
More than 10 supporting files were sent, exceeding the allowed limit.
file_size_exceeded
The total size of the supporting files exceeds 10 MB, exceeding the allowed limit.
415Unsupported media type.
unsupported_file_type
The supporting file format is invalid. Only JPEG, PNG, and PDF files are supported.
500Generic error.
internal_error
A generic error occurred. Check the request and try again.
curl -X POST \
'https://api.mercadopago.com/v1/chargebacks/{id}/documentation'\
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer APP_USR-5*********956537-12*********ff1a3d36d*********47e7b9985*********770' \
-H 'X-Caller-Id: 123456789' \
[
{
"type": "collector",
"url": "https://storage.mlstatic.com/op/123/456789/comprobante.pdf",
"description": "Chargeback 1",
"uuid": "a1b2c3d4-e5f6-7890-abcd-ef1234567890"
}
]